DMC was contacted by a California milk bottler to provide emergency support after the failure of their internal milk sorting system. An unknown failure was causing the camera responsible for deciding milk type based on cap color and position to fail and not send data to the PLC. This meant that thousands of gallons of milk per day had to be sorted and dragged by hand instead of relying on the automated vision and conveyor system. DMC was able give onsite support to this remote customer within 8 hours and the plant was online within 24 hours of their contacting DMC. DMC was able to quickly diagnose and correct the issue despite not having worked with this customer's particular system before. The issue was determined to be an excess of stored images on the computer. These images were removed using low level command line tools to prevent the system from crashing, and after repair, measures were taken to ensure this failure would not occur again. DMC also provided changes to the system which increased the accuracy of readings and decreased the need for human monitoring of the sorting process.