Customer Service

DMC's Customer Service Policy

DMC's customer service policy is intentionally simple, empowering, and highly effective: 

Per our Core Values, everyone at DMC is empowered and expected to independently accomplish tasks for the benefit of DMC and our customers. Here's what our customers are saying.

Superior Customer Service

DMC is dedicated to providing superior customer service. Our customers know that our passion for their concerns ensures that we will solve their problems the right way, every time. We provide superior customer service by focusing on our 5 Customer Service Fundamentals:

Listen

Everyone at DMC actively listens to our customers, ensuring that we understand their problems so we can offer them the best possible solutions.

Be Nice

DMC has the utmost respect for our customers. We at DMC remember that a customer is the sole purpose of our work, and they deserve to be treated with respect.

Always Remember The Importance of Our Customers

At DMC, a customer is the most important part of our business. We always remember that our customer's success is the key to DMC's success.

Understand, Manage & Exceed Expectations

We at DMC believe in telling the customer what results we will deliver to them, and then to do whatever is necessary to provide them with those results.

Build Relationships & Rapport

Everyone at DMC knows the utmost importance of the human relationships we have with our customers. We continually strive to improve our relationships with our customers.